ICMA is proud to be able to share this useful resource of member-recommended service providers. The vendors on this list have already been vetted for you, saving you much time and money. If you are an ICMA member and wish to add a vendor to this list please contact our Conference & Marketing Manager.


Sift Science

Sift Science is the leading provider of digital trust, serving thousands of global websites and apps. Businesses depend on the Sift Science Digital Trust Platform to determine in real time which users they can trust across digital channels. Sift Science Live Machine Learning, global trust network, and automation technologies fuel business growth and power expansion into new markets while protecting businesses and their customers from all vectors of fraud and abuse. Launched in 2011, Sift Science is headquartered in San Francisco, California. Visit us at https://siftscience.com and follow us on Twitter @SiftScience.

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Squad is modernizing and automating Content Moderation and Trust & Safety for global eCommerce teams to power safe user experiences that drive long-term customer retention, monetization, and growth (while providing a 5x ROI). Our full-stack approach allows our customers to focus on growth while we handle the setup and running of the entire operation. We create self-improving workflows on the Squad platform that adds speed, scale, and cost efficiency to content operations by combining rule engines, machine learning, data science, and a distributed human workforce.
Squad is headquartered in San Francisco and was started with the goal to build a ‘Future of Work’ platform by combining human and artificial intelligence.

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Besedo empowers online marketplaces to grow with trust by enabling their users to engage fearlessly with one another.

Since 2002, Besedo has partnered with online marketplaces of all sizes, across the globe to help them create user trust, better quality content and better user experience in the digital world. In order to achieve this, Besedo uses a combination of AI moderation, automated filters and human moderation. Besedo also provides their partners with actionable insights related to both users and content, allowing them to adapt and evolve their product faster and stay competitive. To learn more visit us at besedo.com

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Shield Square

ShieldSquare offers a non-intrusive API-based solution to detect and eliminate bot traffic from websites, mobile apps, and APIs in real-time. Our solution leverages intent-based deep behavior analysis, device fingerprinting, and domain-specific detection technologies to identify and eliminate invalid traffic with zero false positives. We protect against automated attacks such as content scraping, form spam, ad fraud, account takeover, card fraud, application DoS, and other fraudulent activities. ShieldSquare safeguards over 80,000 internet properties owned by global online brands spread across 70 countries.

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With online fraud as much as £11bn annually, and payment fraud increasing by 53% year on year, our mission is to eliminate not just peer-to-peer fraud but all payment fraud so that everyone, everywhere, can transact with each other with total confidence.

Fully authorised and regulated by the FCA for payment services, we protect both buyer and seller in any transaction by verifying the identity of both sides. Funds are held securely in the Shieldpay vault and are only released when both parties agree.

We’ve partnered with Visa to revolutionise digital peer-to-peer marketplaces by enabling the secure use of payment cards on marketplaces and classified sites, globally. Our patented payment process creates a unique environment of trust and security that every other peer-to-peer payment system lacks.

Fraud is a huge concern for both users of these platforms, and the platforms themselves and the security Visa and Shieldpay can now offer is set to revolutionise the space.

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Freespee is a sales acceleration platform for companies whose buying journeys combine online and offline conversations.

Our cloud communication platform improves lead management & conversion tools that address critical revenue leakage points across the entire sales funnel, from lead to outcome.

Freespee’s enterprise-grade visualisation platform and API provide the most accurate data insights for large companies that rely on online-to-offline interactions during critical parts of their customer journeys.

Our sales acceleration suite offers programmable workflows that automate your lead management and ensure your most valuable customers convert faster.

Freespee was founded in Sweden in 2010 and has 100 employees across 4 offices.

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Luigi’s Box is a set of tools for eCommerce, that increases your sales and conversions by providing your visitors with the best possible shopping experience. From search to product discovery, we cover all the interactions while giving you the complete control and data for your business decisions.

It all starts with detailed dashboards giving you all the relevant information about performance of search & navigation elements of your site, telling what are your hot searches, what sections of your site are struggling to deliver relevant results and where you are losing people’s attention. Next, we provide our own autocomplete & search solutions, giving your visitors the ultimate tools to discover your products as efficiently as possible.

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Russmedia Solutions is an international company that offers white label solutions for online marketplaces. Job Board Software, Real Estate Platforms, Car Portals and pretty much any kind of marketplace. Key features include cutting edge search experience, document processing, image recognition, multiple posting, XML import, custom reports, ad scoring and multiple monetizing options. Key differentiator is that the platform is highly customizable, it’s available for almost any language and it can be easily integrated with third party apps.

Learn more about Russmedia Solutions

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Utopia AI Moderator automates classified marketplace ad moderation, increasing the publishing speed and quality of ads.

Utopia AI Moderator works in any language, moderating both text and images. It learns what is acceptable and what isn’t from your data, so you don’t need to create and update word-based filters.

Utopia’s customers include Adevinta, Schibsted and Tamedia marketplaces.

Five things every online classified business should know

Utopia’s automated text and image moderation tool does it all: 1. Works in real-time. 2. Delivers better quality than a group of humans. 3. Works in any language. 4. Has built-in duplicate detection. 5. Learns customer’s publishing policy from their data.

Read how Utopia AI Moderator can benefit your company and test it with your own data!


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SolAds Media


SolAds Media is a leading provider of Online Advertising for the Global Dating Industry supplying coverage for more than 2 billion ad requests per month from leading classified marketplaces. We are focussed on performance traffic for mobile and stationary devices and provide traffic for Straight Dating, Casual Dating, Gay Dating and regular dating (acquaintances/friends). Our team of online marketing experts is based in Berlin, Germany and supports advertisers and publishers to maximise their earnings.

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